GLOBAL ORGANIZATIONAL CONSULTATION
MSM Global has extensive experience in intercultural competence and communication. We have worked with a number of international organizations to engage globally dispersed and diverse teams to work effectively across cultural differences. Having worked on almost every continent, our facilitators bring international experience and are qualified in tools like the Intercultural Development Inventory and the Intercultural Conflict Styles Inventory. We can work with you and your organization to build an internal culture that encompasses and respects the diverse cultural values of your global workforce.
GLOBAL ORGANIZATIONAL CONSULTATION CASE STUDY
The Company
An international financial institution
The Challenge
The organization not only serves a globally diverse population, it also has an incredibly diverse workforce. One team at the institution was particularly interested in building team cohesion and helping its leadership build skills to manage the needs of its diverse employees, who not only hailed from different global cultures but had diverse communication styles and needs.
The Solution
MSM Global conducted individual interviews with each member of the team to ascertain their individual perspectives and needs. We worked with leadership to identify key goals to address, and we have since been providing coaching services to the team’s management. Using assessment instruments including the Intercultural Conflict Styles Inventory and Emotional Intelligence 360, MSM Global has supported the team’s leadership in developing awareness and skills to manage needs and navigate challenges. MSM Global also facilitated dialogue sessions with the whole team to discuss their concerns and conflicts and have candid conversations to build a stronger, more culturally competent team.
The Result
The team’s manager received significantly higher performance ratings and 360-degree reviews. Moreover, the manager has requested to continue coaching because the results were significant. The team has reported high levels of satisfaction in their relationship and communication with one another and with their manager. Even in heightened times of stress during the Covid-19 crisis, the team has been able to come together and support one another. In addition, the team feels that their manager has been able to more effectively express empathy and care during an incredibly stressful time.
The Result
The team’s manager received significantly higher performance ratings and 360-degree reviews. Moreover, the manager has requested to continue coaching because the results were significant. The team has reported high levels of satisfaction in their relationship and communication with one another and with their manager. Even in heightened times of stress during the COVID-19 crisis, the team has been able to come together and support one another. In addition, the team feels that their manager has been able to more effectively express empathy and care during an incredibly stressful time.
PRAISE FOR GLOBAL ORGANIZATIONAL CONSULTATION SERVICES
PRAISE FOR GLOBAL ORGANIZATIONAL CONSULTATION SERVICES