DIALOGUE FACILITATION

MSM Global Consulting facilitates challenging dialogues around equity, diversity and inclusion for organizations. We recognize the importance of bringing people together to have honest, humanistic, and heartfelt conversations. In comparison to training, dialogue facilitation is about co-creating a shared experience for individuals of different background and perspectives to share and learn from one another. Dialogues can be incredibly healing for teams in conflict and empower participants to collectively identify next steps to grow together.

DIALOGUE FACILITATION CASE STUDY

The Company

Center at a large federal agency

The Challenge

The center plays an integral role in serving employees across the agency, and has a sterling reputation in the agency. The center has always been a comparatively small operation and the leadership team wanted to come together to strategize how they could run more effectively, gain more resources, and retain their talented staff. In an organization that often experiences a high level of turnover, the team wanted to build a common purpose and sense of cohesion among themselves as well.

The Solution

MSM Global conducted individual interviews with each member of the leadership team to identify their perspectives, concerns, needs, and expectations. We then designed and conducted a one-day offsite meeting to help the team engage in candid dialogue about their needs and challenges. We provided a structured approach to encourage the team to dream of the future vision of the center and prioritize actions to close the gap from the current state to the future vision. Following the retreat, MSM Global provided a report with key themes from the retreat, as well as the roadmap the team had developed to achieve its future vision.

The Result

Following the retreat, team members reported a renewed sense of purpose and unity, and were glad to have the opportunity to engage in honest dialogue with one another. The leadership team took several immediate steps to begin making progress toward the center’s strategic goals.

The Result

Following the retreat, team members reported a renewed sense of purpose and unity, and were glad to have the opportunity to engage in honest dialogue with one another. The leadership team took several immediate steps to begin making progress toward the center’s strategic goals.

PRAISE FOR DIALOGUE FACILITATION SERVICES

“Maria Morukian designed and facilitated an offsite retreat for our office that produced some real, tangible progress and clarity in defining who we are and what we agree on as our most important lines of effort. Her careful needs assessment and patient, encouraging facilitation got us through some difficult points of disagreement, varying aspirations, and hidden, unspoken obstacles to reach an accord and clarity of purpose and vision that we are all proud of and have fully bought into. Her rich background and experience and her impressive interpersonal style engendered immediate trust in even the most hardened and critical thinkers in the group. She doesn't attempt to dazzle or blow smoke; instead, she listens carefully and guides effectively, becoming transparent by the end of the process.”
by Senior Executive Officer, Director of Center at large federal agency

PRAISE FOR DIALOGUE FACILITATION SERVICES

“Maria Morukian designed and facilitated an offsite retreat for our office that produced some real, tangible progress and clarity in defining who we are and what we agree on as our most important lines of effort. Her careful needs assessment and patient, encouraging facilitation got us through some difficult points of disagreement, varying aspirations, and hidden, unspoken obstacles to reach an accord and clarity of purpose and vision that we are all proud of and have fully bought into. Her rich background and experience and her impressive interpersonal style engendered immediate trust in even the most hardened and critical thinkers in the group. She doesn't attempt to dazzle or blow smoke; instead, she listens carefully and guides effectively, becoming transparent by the end of the process.”
by Senior Executive Officer, Director of Center at large federal agency